Frequently asked questions
What’s included in the Basic Bookkeeping package?
Every month we will categorize all business related income and expense transactions and issue a monthly financial statement consisting of a Balance Sheet and a Profit and Loss. These reports will help you understand your business past to make decisions on your business future. They are required in order to do any tax planning or to fund your business with mid-year loans. Unlimited email support is also included.
What’s not included in the Basic Bookkeeping package?
Anything above and beyond basic tracking of income and expense items for the month is not included in the monthly price. However, additional services are available as an add-on to your basic bookkeeping package. These add-on's include: accrual basis accounting, detailed financials showing class tracking or job profitability, invoicing, bill payment, payroll, sales tax filing, tax planning and preparation, HR consulting, and any legal help.
How do I request additional services?
Once you have selected to enroll in the Basic Bookkeeping package, you will have an opportunity to review additional services in more detail and select those preferences that suit your business best.
What qualifications does your team have?
Many of our team members are CPAs, legal, financial and HR professionals as well as Certified Pro-Advisors. You can rest assured that you are working with the highest quality professionals. We also belong to a large network of financial professionals and have many resources in our back pocket to find an answer for you fast.
What happens after I sign up for the Basic Bookkeeping package?
Once you enroll, you will be taken to a few subsequent screens that will allow you to add additional services if necessary. Then you will be given access to the membership portal so you can watch a short series of on-boarding videos. Simply follow the directions in the videos and we will get to work ASAP. The final step in the on-boarding video series is to book a call with a DBS team member for a final check that all documents and questions are answered. We love the opportunity to chat with our new clients so we can serve you well!
What information do I need to share?
Ideally, our bookkeeping team will need access to your business bank and credit card accounts in order to efficiently complete your monthly financials. Many banks allow for accountant (read-only) access to bank accounts. This access helps us to keep our fees affordable and our efficiency high.
If I have a question, how long will it take to get an email response?
We pride ourselves in being very responsive to our clients important inquiries. We strive to respond within 24-36 hours AT MOST (except over weekends and holidays). If we are very busy (during tax season), we will respond to let you know we've received your email and will address it shortly.
What hours do the bookkeepers and other team members work?
Due to the flexible natural of our team and work, many team members work various hours of the day and night. However, we use the standard Monday-Friday, 9am-5pm work hours to address emails and phone calls.
Is Quickbooks Online required to sign up for Bookkeeping service?
Yes. Our team must use Quickbooks Online in order to handle the bookkeeping and keep your prices low. Versions - Essentials, Plus, or Advanced are all acceptable. Simple Start or Quickbooks Self Employed are not. If you have a current subscription, you are ahead of the game. No need to get another subscription. If you do not currently have a subscription, the on-boarding videos will walk you through how to get that setup. We highly recommend signing up for Essentials or Plus to start.
Do you require a contract?
Nope! No contract is required. However, there are no partial month refunds due to the nature of monthly financial reporting cycles.
Is an engagement letter required?
Yes, an engagement letter is required. After your Discovery Call, you will be sent your engagement letter via email from our electronic document service. Review your letter and once you accept the terms of service we can begin your services. This engagement letter is essential to engage with our firm to assist you and your business. Your letter will be available for download instantaneously. That's it!